An excerpt from this weeks Good Experience newsletter reminded me of my experience with a certain US bank.
I had my assets frozen in 2003 by Washington Mutual in Santa Clara, CA due to "fraudulent activity on my account". What was my fraudulent activity? Depositing cheques in the ATM and withdrawing cash right away. Apparently WaMu (as their affectionately known in the States) has a *strict* 'do not withdraw funds until 14 days after your cheque is cleared' policy regardless if, in the end, you're not overdrawn. Of course, the first time I heard about it was when my assets were frozen and it took the backing of the corporate legal team at NVIDIA (my employer at the time) to unfreeze them. Result: NVIDIA internally discouraged banking at WaMu. Probably not good for WaMu....
Why can't companies just be nice to their customers?
Tuesday, November 7
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